Master of Science Service Innovation & Leadership

A program that prepares you to become a leader in the hospitality industry and beyond.

Fairleigh Dickinson University is ranked among the best universities in the North region by U.S. News & World Report’s Best Colleges 2019.


Increase your competitive edge in a rewarding field with the online master’s in Service Innovation and Leadership at Fairleigh Dickinson University. Whether you want to own a business, advance in the service industry or secure a management position in another field, the program trains you in the leadership skills you need to go further in your career.

Through our master’s in Service Innovation and Leadership online curriculum, you’ll develop your understanding of critical service industry strategies, financial systems, service management, marketing, and more. Our program’s course of study combines theory and practice, building on the work experience you already have while preparing you for tomorrow’s professional challenges.

Some key topics covered by our program include:

  • Research methods
  • Service theories and strategies
  • Customer satisfaction management
  • Managerial finance and valuation techniques
  • Human resource management
  • Global context of the service industry
  • Communication and conflict management
  • Civil law
  • Service industry accounting
  • Supply chain management
  • Organizational behavior
  • International marketing

Graduates of our online service innovation and leadership degree gain a strong foundation in leadership, service strategies, organizational communication, and other crucial skills. They are successfully prepared to lead in a host of industries that serve the public, including hospitality, retail management, restaurants, and more.

When you earn your service innovation and leadership degree online, you’ll experience a format that fits your needs as a working professional. You’ll have flexibility to attend class when and where it’s right for you, and work at an academic pace that fits around your commitments to work and life.

Courses and Requirements

The online M.S. in Service Innovation and Leadership is designed to help working professionals become leaders in the next stage of their careers. In a community of scholars, FDU helps participants to master their abilities through advanced education.

Admission Requirements

Applicants to the online M.S. Service Innovation & Leadership program will need to submit the following:

Applicants must possess a four-year degree from an accredited college or university, during which they must have maintained a GPA of 2.75 or higher. This program does not require GMAT or GRE scores for admission.

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Why FDU?

Personalized Learning

Through its small intimate classes and superb faculty, FDU offers students a hands-on approach to learning that caters to individual needs.

A Global Community

Our multi-disciplinary programs reach and connect students across the world.

Academic Excellence

Through our commitment to providing rigorous programs, students at FDU are poised to become the next generation of leaders.

Benefits of Learning Online

Pursuing an online degree means the chance to further your career.

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Career Outcomes

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